Return and refund policy

Return & Refund Policy

1. Overview
Thank you for shopping with us at NoDrama99. We want you to be happy with your purchase. If you are not entirely satisfied, we’re here to help.

2. Return Window
You have 30 calendar days from the date of delivery to request a return for most items. After 30 days, unfortunately we can’t offer a refund or exchange.

3. Eligibility for a Return
To be eligible for a return:

  • The item must be unused, in the same condition that you received it.

  • It must be in its original packaging (tags attached, original box if applicable).

  • Proof of purchase (order number) is required.

  • Some items (such as custom-made, personalized, clearance or “final sale” items) may not be eligible for return — we will clearly mark such items at the time of purchase.

4. Non-returnable / Final Sale Items
Certain goods are final sale and cannot be returned, including but not limited to:

  • Personalized or custom-made items.

  • Items that were marked “Final Sale” at checkout.

  • Products with broken or missing seals when hygiene or safety requires an intact seal.

5. How to Initiate a Return
To initiate a return:

  • Contact us at [insert your email] with your order number and reason for return.

  • We will review your request and, if approved, provide instructions for returning the item.

  • The item must be shipped back within 7 days of return approval.

6. Return Shipping Costs

  • Unless the return is due to our error (wrong item, defective item), you are responsible for the cost of shipping the item back to us.

  • Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Condition of Items on Return
Items must be returned in resaleable condition. If the item shows signs of use, damage, or missing original packaging, we reserve the right to refuse the return or refund a reduced amount.

8. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • We will process the refund to your original method of payment within 5–10 business days.

  • Depending on your bank/card issuer, it may take additional days for the refund to reflect in your account.

9. Exchanges
If you would like to exchange an item (e.g., for a different size or color), please contact us. Exchanges are subject to availability. The same return-shipping responsibilities apply.

10. Defective or Incorrect Items
If you receive a defective item or we shipped the wrong item, please contact us within 7 days of delivery. We will arrange for a return at no cost to you and either replace the item or issue a full refund (including original shipping cost).

11. Restocking Fees
We do not charge a restocking fee for standard returns under the conditions above. However, if an item is returned in a significantly used or damaged condition, we reserve the right to reduce the refund to cover loss of value.

12. Right to Refuse Return
We reserve the right to refuse any return that does not comply with the above conditions or appears to be fraudulent.

13. Display of Policy
This policy is accessible on our website, included in our footer and linked at checkout. We recommend reviewing it before placing your order.

14. Changes to Policy
We may update this Return & Refund Policy from time to time. The version posted on our website at the time of purchase applies to that order.

15. Contact Information
If you have any questions about our Returns & Refunds policy, please contact us:
Email: 1983masters5@gmail.com